Privacy Policy

Effective Date: 01/01/2025 COLAB ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information.

 

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services, whether through our website, phone, or other communication channels.

 

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect We collect the following types of information from you to provide membership services and maintain high-quality customer experiences: Personal Information: This includes your name, address, phone number, email address, and location details. Payment Information: We may collect payment details, including credit card numbers or bank account information, when you make payments to us and/or subscribe to membership services. Usage Data: We do collect information about your interaction with our website for user analytics to curate our customers’ experiences. Communications: We may collect and retain records of your communication with us, including emails, phone calls, and any other interactions.

2. How We Use Your Information We use the information collected for the following purposes: To provide and improve our membership services, events, and workshops; To process transactions and manage your account; To communicate with you regarding your account, payments, or inquiries; To comply with legal obligations; To send promotional materials or updates, only when you have opted in to receive such communications; To analyze website traffic and user behavior to enhance your experience.

3. Sharing Your Information: We do not sell or rent your personal information. However, we may share your information with trusted third parties in the following situations: Service Providers: We may share your information with third-party vendors who assist us in providing services, such as payment processors, customer support, and IT services.

These parties are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

Affiliates: We may share information with affiliates or partners who assist in offering additional services that you may benefit from. We will only share this information with your consent. Legal Compliance: We may disclose your information if required by law, court order, or government regulation, or if necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.

4. How We Protect Your Information: We use industry-standard security measures to protect your personal information, including encryption, firewalls, and secure servers. Only authorized personnel have access to your information, and we regularly review our security practices to maintain the integrity of your data. However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices You have the following rights regarding your personal information: Access: You can request access to the personal information we hold about you. Correction: You can request corrections to any inaccurate or incomplete personal information. Deletion: You can request that we delete your personal information in the event that you are no longer using our services, subject to legal or regulatory requirements. Opt-Out: You can opt-out of receiving promotional communications by following the unsubscribe instructions included in our emails or contacting us directly. To exercise any of these rights, please contact us at the information provided below.

6. Use of Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies help us provide you with a personalized experience by remembering your preferences and usage patterns. You can adjust your browser settings to disable cookies if you prefer, but please note that some website features may not function properly if cookies are disabled.

7. Third-Party Links Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any websites you visit.

8. Children's Privacy: Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe we have collected such information, please contact us immediately.

9. Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you through email or by posting a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at: COLAB Phone: 1-772-999-3641 Email: hello@verocolab.com Last Updated: 1/9/2025Opt-In PolicyEffective Date: 1/9/2025

 

At COLAB, we respect your privacy and are committed to providing you with a clear, transparent, and compliant process for receiving communications from us. Our Opt-In Policy ensures that you have control over the information you receive and that you consent to receiving our communications, in compliance with applicable privacy and data protection regulations.

1. Consent-Based Opt-In We operate on a strict consent-based policy, meaning that you will only receive marketing or promotional communications from COLAB if you have explicitly opted in to receive them. Consent must be: Voluntary: You must actively choose to subscribe by verbally accepting messages from COLAB and responding to an opt in message sent to your phone. Specific: Opt-in consent cannot be bundled with other agreements (e.g., Terms of Service) or used for multiple purposes (e.g., consenting to marketing and service updates in one checkbox).

2. Double Opt-In (When Required) In certain circumstances, COLAB may implement a double opt-in process to confirm your consent. This means that after submitting your contact information, you will receive a confirmation email with a link to verify your subscription. You will not receive marketing communications until you confirm your subscription.

3. Types of Communications When you opt-in to receive communications from COLAB you may receive the following types of messages: Marketing Communications: Information about our services, promotions, and special offers.

How We Collect Opt-In Consent COLAB collects opt-in consent through various channels, including: Website Forms: When you subscribe to our newsletter, request a consultation, or download resources. Phone: During phone consultations or service inquiries, where explicit verbal consent is recorded. Email: When you provide consent via email, usually by responding affirmatively to a consent request or clicking a subscription link. SMS/Messaging Services: If you sign up to receive text message alerts, we will request explicit consent, and provide a clear opt-out method within each message.

5. Proof of Opt-In We maintain detailed records of all consent received, including the date, time, method of consent, and the content of the opt-in request. These records are available for audit purposes and demonstrate our compliance with data protection laws.

6. Opt-Out / Unsubscribe You have the right to withdraw your consent at any time. Every marketing or promotional message we send will include an "Unsubscribe" link that is easy to find and allows you to opt-out of future communications. You can also: Email: Contact us at hello@verocolab.com to request removal from our mailing list. SMS: Reply "STOP" to any text message you receive from us to unsubscribe from future SMS communications. Upon unsubscribing, your information will be promptly removed from our marketing lists, and you will no longer receive promotional communications from COLAB

7. No Sharing or Selling of Data: COLAB does not sell, rent, or share your contact information with third parties for marketing purposes. Any personal information you provide as part of the opt-in process will only be used for the purposes you have explicitly consented to, in accordance with our Privacy Policy.

8. Exceptions to Opt-In Please note that even if you have opted out of receiving marketing communications, we may still contact you for non-promotional purposes, such as: Service-related messages (e.g., updates on your case or appointment reminders). Legal notices, policy changes, or other important information required by law.

9. Compliance with Data Protection Laws COLAB complies with all applicable privacy laws and regulations, including the CAN-SPAM Act, the General Data Protection Regulation (GDPR), and other state and federal laws governing marketing communications. We ensure that your data is collected and managed responsibly.

10. Changes to This Opt-In Policy We may update this Opt-In Policy from time to time to reflect changes in our practices or legal requirements.

If we make significant changes, we will notify you by email or by posting a notice on our website.

Contact Us If you have any questions about this Opt-In Policy or need assistance with managing your communications preferences, please contact us at: COLAB Phone: 1-772-999-3641 Email: hello@verocolab.com Last Updated: 1/9/2025